"Best Buy" Extended Warranty Offers. Are They Running A Sales Trick? Customer Beware!

There I am sitting still at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting around to receive my PC that was pre-loaded with Norton 360 and working out an issue with a content blocker. The sales rep is scratching down numbers endeavoring to sell a couple next to me 3 PCs for their kids for Christmas season.

Ok Sir - he states. So you're looking at this full price $89 for Norton 360 $20 for recovery cd x 3, plus $30 each for a 2 year extended warranty offer. So that's $90 TOTAL for the 2 years extended warranty that will cover ALL THREE PCs.

$30? Excuse me? Did I hear that right?

I lean in a tad bit more so I could listen to the pitch also. He repeats the numbers back to the wife who is actually calculating all of the totals and repeats $30 x 3 for a two year extended warranty for all three PCs.

What the heck? I interfere with the sales pitch.

Excuse me, sorry to meddle in, however did I just hear you state that a two year extended warranty is $30?

Certainly that is precise he says. My manager authorized that.

Really? I say. You imply the same lady that just billed me $190 for a 3 year extended warranty?

I call the lady over and display her my bill. What type of business are you individuals working here? I say.

So permit me to get this straight... A 2 year extended warranty for THREE computers is $90 and a 3 year extended warranty for ONE computer is $190?

I ask to talk with the General Manager and the lady sets off for around 15 minutes.

She arrives back and says that the General Manager has presented me a 50% discount on my extended warranty package. I request to speak with him personally and she is gone for another 10 minutes. At this period I'm pondering to myself, these people are total fraudsters.

The General Manager comes over and then I put out my hand to shake his hand and he looks at me with this serious look and pulls an Arnold Schwarzenegger "HE MAN" grip and just about crushes my hand. He takes this really serious stance like we're going to have a "scrap" or something.

What exactly is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm pondering?

He proceeds to provide me a $50 refund and gets into this volume ordering spiel and tells me that if I buy 3 computers I will acquire this type of discount too. By this point - I'm contemplating to myself, these people are total cons. And so I proceed to the checkout to re-crunch the figures in my head to try and figure exactly what has just gone down.

I call the General Manager over again and say - Did I hear you just give me $50 off when you're Manager just offered me 50% discount?

$50.....50% - I must have gotten the numbers confused he says.

I don't think so. I demand a full refund. All I can say is BUYER BEWARE!! If I hadn't encountered it myself I would have never assumed it could happen for real.

What I feel to be the case is that the sales managers are prepared to eye up the buyer - look at their clothes, their shoes and their jewelry to figure out what they feel they can scam for each deal and what they can get away with. Apparently at the Best Buy in Coquitlam - a 2 year warranty can go for just $30 if you're a couple purchasing 3 computers and if you're a business man donning a Rolex, you can expect to be billed $190 for 3 years. WOW!

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